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Terms and conditions of use

Please read these terms and conditions carefully before using this website

What’s in these terms?

These terms tell you the rules for using our website https://carsnip.com (our site).

Who we are and how to contact us?

https://carsnip.com is a site operated by Carsnip Ltd (We). We are registered in England and Wales under company number 09296599 and have our registered office at 1 Columbus Walk, Brigantine Place, Cardiff, Wales, CF10 4BY. We are a limited company.

To contact us, please use this form or telephone our customer service phone number on 01949 382 008

By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site. We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to our Privacy and Cookie policy, which also apply to your use of our site. Our Privacy and Cookie policy sets out the terms on which we process any personal data we collect from you or that you provide to us and which cookies we use. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms which apply at that time.

We may make changes to our site

We may update and change our site from time to time. We will try to give you reasonable notice of any major changes.

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our site is only for users in the uk

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us using this form.

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

You must not reproduce the site or any of its content, including through electronic means such as scraping or crawling, without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

User-generated content is not approved by us

This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

If you wish to complain about information and materials uploaded by other users please contact us using this form.

Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:
  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
  • Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our terms and conditions of supply.
If you are a business user:
  • We exclude all implied conditions, warranties, representations or other terms which may apply to our site or any content on it.
  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.
  • In particular, we will not be liable for:
  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.
  • We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
If you are a consumer user:
  • Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out below.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and nonproprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out below. You are solely responsible for securing and backing up your content.

Content standards

These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it. You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

  • Be accurate (where they state facts).
  • Be genuinely held (where they state opinions).
  • Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

  • Contain any material which is defamatory of any person.
  • Contain any material which is obscene, offensive, hateful or inflammatory.
  • Promote sexually explicit material.
  • Promote violence.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be likely to deceive any person.
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal activity.
  • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
  • Give the impression that they emanate from us, if this is not the case.
  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Prohibited uses

You may use our site only for lawful purposes. You may not use our site:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To send, knowingly receive, upload, download, use or reuse any material which does not comply with our content standards set out above.
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • Not to reproduce, duplicate, copy or resell any part of our site in contravention of this policy.
  • Not to access without authority, interfere with, damage or disrupt:
    • any part of our site;
    • any equipment or network on which our site is stored;
    • any software used in the provision of our site; or
    • any equipment or network or software owned or used by any third party.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out above.

If you wish to link to or make any use of content on our site other than that set out above, please contact us using this form.

Suspension and termination

We will determine, in our discretion, whether there has been a breach of this policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate, including without limitation:

  • Immediate, temporary or permanent withdrawal of your right to use our site.
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Which country’s laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.


Privacy Policy

1. Policy Statement

This Privacy Policy explains what Personal Data we collect about you when you register to use our sites and/or use our services. It also explains how we handle your Personal Data to ensure that we respect your data protection rights. Please read this Privacy Policy carefully to understand how we will treat your Personal Data. In this Privacy Policy, references to "you" or "your" shall mean you as a user of our website (our "site(s)") and /or as an applicant or recipient of our financing services ("our "Services").

Where we are in control of deciding how and why your Personal Data is processed, we are Data Controllers of your Personal Data. The terms Data Controller and Personal Data are defined within the General Data Protection Regulation. We undertake to act in accordance with the General Data Protection Regulation (including having in place adequate levels of security in respect of such Personal Data).

2. Who are we?

We are Carsnip Ltd (“Carsnip” “we”, “us” or “our”). We are registered with the Information Commissioner’s Office with registration number 09296599 and you can search our registration details on the Public Register of Data Controllers at www.ico.org.uk.

3. What information do we hold about you and why do we collect it?

Customers and prospective customers

When you register an interest to use our Services and/or our sites, we may ask you to provide certain information such as your name, date of birth, address, email address and a contact number.

We may also request contact details so that we can communicate with you about our services, for example if you submit an enquiry for information or to send marketing communications.

We will use your information:

  • in the normal course of our business, to allow us to register you to receive our Services and to provide you with our Services;
  • to allow us to manage your account;
  • to allow us to analyse your personal preferences and personalise our Services to you so that we can provide a more tailored experience to you;
  • to ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
  • to record details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access on the basis that processing is necessary in order to perform our contract with you to provide our Services;
  • to communicate with you, including sending you information about products and Services which we think may be of interest to you (details of how to manage your marketing preferences are covered below under Marketing);
  • to validate your Personal Data (and, in some cases, match it against information that has been collected by a third party) to check that the Personal Data we hold about our customers/users is accurate, consistent and up to date on the basis that you have consented to such processing by agreeing to share your Personal Data with us for such purposes;
  • to provide customer service, including answering questions and responding to feedback and complaints;
  • to make automated decisions, including profiling (further details regarding automated decision making are set out below)

In order to provide customers/prospective customers with our Services we may also need to collect Personal Data which is defined as ‘sensitive’ or considered to be a special category of data as set out in the General Data Protection Regulation. We will always ask you to signify your explicit consent to such sensitive or special categories of Personal Data being processed by us and our service providers for the purposes stated in this Privacy Policy

Website Users

When you visit our site, in addition to information you provide to us on the site (such as name and contact details) we may collect certain information automatically from your device. In some countries, including countries in the European Economic Area, this information may be considered personal information under applicable data protection laws. Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information.

We may also collect information about how your device has interacted with our Website, including the pages accessed and links clicked. We may also collect information about the website from which you came before visiting our site. Collecting this information enables us to better understand the visitors who come to our site, where they come from, and what content on our site is of interest to them. We may also use the information to pre-populate fields to make it easier for you to provide information when you return to our sites (using cookies – see more on this at section 11 below).

We use this information for our internal analytics purposes and to improve the quality and relevance of our site to our visitors.

Some of this information may be collected using cookies and similar tracking technology, as explained further under the heading “Cookies and other websites” below.

Business Contacts

If you are a business contact we may, for the purpose of conducting business with you (or your employer), collect contact information such as name, address, telephone number, email address as well as name of your employer. In addition, we may correspond with you and that may contain certain Personal Data that we exchange in the ordinary course of business such as to schedule meetings and calls and for the purpose of services we provide to you (or your employer) or you (or your employer) provide to us.

General

Generally, whether you are a customer or prospective customer, business contact or a visitor to our site, we may use your Personal Data for the following purposes:

  • to comply with any legal obligations to which we are subject on the basis that processing is necessary to comply with our legal obligations;
  • in pursuit of our legitimate interests, such as developing and/or consolidating our business, defending our legal rights and/or seeking advice from our professional advisors;
  • to respond to requests from law enforcement agencies.

Your Personal Data may be converted into anonymised form in a way which means you cannot be identified from it and then used for the purposes of information security testing, statistical analysis and to enhance our provision of products and services. Our use of all such data will be in line with our responsibilities under the General Data Protection Regulation and other applicable data protection laws and we would always anonymise it before using it for these additional purposes.

4. Legal basis for processing personal information

Our legal basis for collecting and using the Personal Data described above will depend on the Personal Data concerned and the specific context in which we collect it.

However, we will normally collect Personal Data from you only (i) where we need the Personal Data to perform a contract with you, (ii) where the processing is in our legitimate interests and not overridden by your rights, or (iii) where we have your consent to do so. In some cases, we may also have a legal obligation to collect Personal Data from you or may otherwise need the Personal Data to protect your vital interests or those of another person.

If we ask you to provide Personal Data to comply with a legal requirement or to perform a contact with you, we will make this clear at the relevant time and advise you whether the provision of your Personal Data is mandatory or not (as well as of the possible consequences if you do not provide your Personal Data).

If we collect and use your Personal Data in reliance on our legitimate interests (or those of any third party), this interest will normally be to operate our platform and communicate with you as necessary to provide our Services to you and for our legitimate commercial interest, for instance, when responding to your queries, improving our platform, undertaking marketing, or for the purposes of detecting or preventing illegal activities. We may have other legitimate interests and if appropriate we will make clear to you at the relevant time what those legitimate interests are.

Marketing

From time to time we would like to send you details of products and services, which may be of interest to you. The provision of Personal Data for the purposes of direct marketing is voluntary and you do not need to provide such Personal Data in order to receive our Services. Where you have consented, we may:

  • use your Personal Data to send you information about our own products and services and those of our group companies and other carefully selected third parties which may be of interest to you; and
  • pass your details to our group companies and other carefully selected third parties including anyone who introduced you to us, so that they may send you information about their products and services via e-mail, SMS text message, post and / or telephone

You can change your marketing contact preferences at any time by Contacting Us or unsubscribing from the relevant communication (email support[at]carsnip.com). To do this in relation to marketing from our group companies and third parties please write to them. Their contact details should be specified in the marketing communication itself which you have received from them.

5. Who will we share your information with?

When you register an interest to use our Services or make use of our Services you consent to us sharing your data with the following parties:

  • service providers and other third parties who process and store data on our behalf;
  • car dealers and brokers, including their business partners;
  • car finance providers;
  • professional advisors;
  • individuals who you nominate as referees to verify certain information;
  • in the event that our business, either in whole or in part, is acquired by a third party (in which case Personal Data about customers will be one of the transferred assets);
  • if we are under a duty to disclose or share your Personal Data in order to comply with any legal obligation, or in order to enforce any contract with you; or to protect our rights, property, or the safety of our employees, customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud prevention and credit risk reduction.
  • companies and consultants providing services to us (for example, marketing agencies, mail outsourcing service provider, Information Technology service providers who provide and maintain our systems and our website host). Those companies and consultants providing services to us will only use your information to provide those services.

6. Where is your information stored?

In order to ensure fair and transparent processing, we will, taking into account our processing activities, adopt appropriate procedures for the processing of Personal Data, which shall include implementing technical and organisational measures which take into account the harm that may be suffered, and correct inaccuracies identified in Personal Data processed, so that risk of errors are minimised and your Personal Data is processed in a fair and secure manner.

All information you provide to us is stored on our secure servers which are located in England. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share the password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Some of our service providers and other organisations that we work with (including credit reference agencies), may be located outside the European Economic Area in countries that do not have the same standards of protection for Personal Data as the UK. We will, however, always use every reasonable effort to ensure sufficient protections are in place to safeguard your Personal Data. We will also ensure that our service providers enter into compliant processing agreements, including for transfers of data outside of the European Economic Area, with us to ensure that your Personal Data is processed in accordance with the General Data Protection Regulation and other applicable data protection laws.

Marketing

We only store your Personal Data for as long as necessary for the purposes described in this Privacy Policy. For example, we retain Personal Data we collect from you where we have an ongoing legitimate business need to do so to provide you with our Services or to comply with applicable legal, tax or accounting requirements.

When we have no ongoing legitimate business need to process your Personal Data, we will either delete or anonymise it or, if this is not possible (for example, because your Personal Data has been stored in backup archives), then we will securely store your Personal Data and isolate it from any further processing until deletion is possible.

8. What rights do you have in relation to way in which we hold and/or process your data?

  • Access to your Personal Data (Subject Access Requests): You may contact us to request access to a copy of the Personal Data that we hold on you.
  • Right to withdraw consent: You may withdraw your consent to us processing your data at any time. We will confirm the outcome of your request and where relevant our records will be updated accordingly. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • Rectification: You may ask us to rectify inaccurate Personal Data held about you at any time. Your request will be actioned subject to you providing us with any relevant information that we may ask you to provide.
  • Erasure: You may ask us to delete your Personal Data at any time by contacting us and specifying why you would like us to delete your Personal Data. We will action your request UNLESS we have a lawful basis that allows us to continue to hold and process your data. We will confirm the outcome of your request and where relevant our records will be updated accordingly.
  • Portability: You may ask us to provide you with the Personal Data that we hold about you in a structured, commonly used, machine readable form, or ask for us to send such Personal Data to another data controller.
  • Right to object: You may object to us processing of your Personal Data pursuant to this Privacy Policy. Please contact us providing details of your objection. We will action your request UNLESS we have a lawful basis that allows us to continue to process your data. We will confirm the outcome of your request and where relevant our records will be updated accordingly.
  • Make a complaint: You may make a complaint about our data processing activities to a supervisory authority. For the UK, this is the Information Commissioner's Office, at ico.org.uk.
  • Automated Decisions: We may use a credit-scoring system, i.e. an automated system to assess your credit worthiness and decide whether to enter into a finance agreement with you. You may contact us to ask that, when we are evaluating your application for finance, we do not base any decisions solely on an automated process and that human intervention is permitted. Please see further information on this below.
  • Marketing: You can object to marketing from us at any time. See section 4 above for further information.

If you wish to contact us in relation to any of your rights, you can email us at support[at]carsnip.com or contact us by telephone on 01949 382008. Please note that we may ask you to provide a form of identification verification before we can give effect to any such request made by you.

9. What happens if there are any changes?

We may modify this Privacy Policy from time to time, so please review it regularly. Any material changes we make to our privacy notice in the future will be posted on this page and, if appropriate, sent to you by email.

This Privacy Policy was last amended on 24 May 2018.

10. Cookies and other websites

Cookies policy

Our site uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Links to Other Websites

Our site may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Data to these websites.

11. Automated decision-making

In some instances, our use of your Personal Data may result in automated decisions being taken (including profiling) that legally affect you or similarly significantly affect you.

Automated decisions mean that a decision concerning you is made automatically on the basis of a computer determination (using software algorithms), without our human review. For example, we use automated decisions to make decisions about creditworthiness. We have implemented measures to safeguard the rights and interests of individuals whose Personal Data is subject to automated decision-making.

When we make an automated decision about you, you have the right to contest the decision, to express your point of view, and to require a human review of the decision. You can exercise this right by contact us using the contact details provided under the “Any questions” heading below.

Any Questions?

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to support[at]carsnip.com. Please provide a summary of your enquiry in your correspondence with us so that we can process it as expediently as possible.